What is being promised?
Ask whether a refill replaces a measured drop, whether it restores the full amount and what evidence is required. For a refund, ask whether money returns to the original payment method or only to panel balance.
Check the clock and exclusions
Record when the eligibility window begins, its duration and the deadline to submit a claim. Ask about private accounts, deleted posts, username changes, competing orders and changes to the target link.
Understand partial orders
Ask what happens when only part of the quantity is delivered. Confirm whether the remaining amount is refunded automatically, requires a ticket or stays pending. Save the order number and the original terms.
Keep a clear support record
Describe the issue with the service ID, order ID, dates and relevant measurements. Never post API keys, passwords or payment credentials in a public review. Distinguish the provider’s response from your own conclusion.